ABDULLAHI SAIDU BOMAI

OPERATIONS ASSISTANT

potiskum, NG.

About

Highly dedicated and detail-oriented Operations Assistant with a B.Sc. in Information Systems, passionate about optimizing transport, logistics, and business operations. Leverages strong skills in administrative coordination, data management, and digital systems to enhance organizational efficiency and ensure seamless daily operations. Proven ability to support complex environments, drive customer satisfaction, and contribute to positive client experiences through effective problem-solving and proactive support.

Work

Confidential

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Customer Relationship manager

potiskum, yobe, Nigeria

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Summary

Managed comprehensive customer relationships and coordinated service operations to ensure high satisfaction and positive client experiences.

Highlights

Streamlined customer inquiry and complaint resolution processes, significantly improving efficiency and client satisfaction.

Maintained accurate and comprehensive customer records within digital systems, enhancing data integrity and supporting efficient service delivery.

Coordinated cross-functional service operations, optimizing workflows and ensuring timely project completion.

Developed and implemented proactive customer support strategies, fostering strong client relationships and contributing to client retention.

Utilized data analysis and reporting to identify customer trends, providing actionable insights that informed strategic service improvements.

Education

Nigerian Army University

Biu, Borno State, Nigeria
B.Sc Information system Grade:

Skills

Core Competencies

Operations Support, Administrative Coordination, Data Analysis & Reporting, Microsoft Excel & Office Tools, Logistics & Transport Coordination, Digital Record Management, Communication Skills, Problem Solving, Team Collaboration, Customer Support, Time Management, Web & Digital Systems Knowledge.